Here we go, I got an answer from HGW models today, much quicker than I though, as I did not expect anything to happen during the weekend anyhow.KSaarni wrote:The more I study the PE parts, the more it annoys me. They are not good, they are terrible!
The hole where the belt needs to go through, is also a little bit too tight, due to the misalignment.
So, I took some close-up pictures and mailed HGW Models expressing my disappointment.
Especially as I have bought previously HGW products stuff without this error.
As a matter of fact, it is Eduard who has made these PE parts, not a small company without high experience in PE parts.
I think that justifies a complain, but in a polite way of course. Shouting and yelling has many times the opposite effect.
Interesting to see how (and if) their customer care handles my case and how.
I am fine with an answer, I will use these anyhow in my build.
- Kari
The reply was very objective and straight to point. They apologized the quality issue of their supplier (aka Eduard) and they will dispatch a new set of PE's to me. Just had to provide my address.
That is what I call very good service! Quick and effective!
Well done HGW Models !!
- Kari
Could be repairable maybe? With lots of polishing? 
