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Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Mon Aug 12, 2019 7:57 am
by KSaarni
KSaarni wrote:The more I study the PE parts, the more it annoys me. They are not good, they are terrible!
The hole where the belt needs to go through, is also a little bit too tight, due to the misalignment.
So, I took some close-up pictures and mailed HGW Models expressing my disappointment.
Especially as I have bought previously HGW products stuff without this error.
As a matter of fact, it is Eduard who has made these PE parts, not a small company without high experience in PE parts.
I think that justifies a complain, but in a polite way of course. Shouting and yelling has many times the opposite effect.
Interesting to see how (and if) their customer care handles my case and how.
I am fine with an answer, I will use these anyhow in my build.
- Kari
Here we go, I got an answer from HGW models today, much quicker than I though, as I did not expect anything to happen during the weekend anyhow.
The reply was very objective and straight to point. They apologized the quality issue of their supplier (
aka Eduard) and they will dispatch a new set of PE's to me. Just had to provide my address.
That is what I call very good service! Quick and effective!
Well done HGW Models !!
- Kari
Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Mon Aug 12, 2019 11:16 am
by pzl66
Yeah those are offset! Great to hear you were taken care of!
Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Mon Aug 12, 2019 8:23 pm
by mustang1989
Really glad to see that they took care of you Kari.
Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Mon Aug 12, 2019 9:23 pm
by Floki
That is great customer service!
Kari's Revell 1/32 Bf-110 C-2/C-7 "Setback"
Posted: Wed Aug 14, 2019 12:54 pm
by KSaarni
Thanks guys, very happy of the outcome with HGW Models ... let's see how Revells customer care works, because of this:
Setback, found this on the floor, not knowing when it has dropped, not knowing if I have stepped on it, some cat, no idea.
But that does not matter, now matters how to get a replacement piece.
So I filed to Revell a request for a sparepart, probably needing to pay for the postage, which in this case is fine by me, my "fault".
And as long as I get the transparent piece H-10 I am happy!
- Kari
Re: Kari's Revell 1/32 Bf-110 C-2/C-7 "Setback"
Posted: Wed Aug 14, 2019 2:32 pm
by pzl66
Ouch! Had that happen, I feel your pain.
Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Fri Aug 16, 2019 4:43 am
by Stuart
Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Fri Aug 16, 2019 6:53 am
by KSaarni
Many thanks Stuart, and welcome back!
And indeed, not an ideal "incident".
I have glued the pieces together, but it is very thin and brittle plastic, so I am afraid to try to polish/smooth it, especially from the inside is very tricky.
Easy to break. I hope Revell comes back to me, but in worst case scenario, need to think of some other solution.
- Kari
Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Fri Aug 16, 2019 6:54 am
by mostrich
Check out Eduard's October newsletter for plenty of AM-stuff for this bird.
Re: Kari's Revell 1/32 Bf-110 C-2/C-7
Posted: Fri Aug 16, 2019 6:55 am
by KSaarni
mostrich wrote:Check out Eduard's October newsletter for plenty of AM-stuff for this bird.
Oh, I will, thanks Torben!
- Kari
Could be repairable maybe? With lots of polishing?