Revell of Germany spare parts?

[nathant]

Warped the wing on my 1 48 Tornado. Anyone have a good email for Revell Germany? Wondering how to request a new wing Sprue?

[BlackSheep214]

Go here:

http://www.revell.com/support/index.html

[Stikpusher]

Revell USA and Revell Germany share a common website. Check with their customer service. I am pretty sure that the contact info for Revell Germany kits is there.

[Thomas_M]

For Europe you can use this service form on Revell Germany´s website: https://www.revell.de/service/service-f ... llbau.html

[nathant]

Thanks guys. I see Blacksheeps link includes Revell Germany. I wasn't sure before. Email sent and I'll report back any progress. I am willing to pay some as it was my fault.

[BlackSheep214]

Never tell them it was your fault. Tell them came came in the kit warped...

[Thomas_M]

I always am honest when asking for replacements. If the kit had defects, I tell them. If I need some spare parts, I tell them and offer to pay for them. Their service is top notch, and I think this should be honoured.

[jelliott523]

I totally agree with Thomas! I had a problem with a sprue on a Hasegawa F-4G where I accidentally broke off part of the cockpit center support. I contacted their customer service and explained what happened and asked if they accepted credit card or Paypal, they stated there would be no charge. I ended up receiving the whole sprue, when all I needed was one fuselage side. Honesty is always the best policy in my book...ethics!

[nathant]

Never tell them it was your fault. Tell them came came in the kit warped...

thought about it, but had no pictures, of course the parts were already glued together, then I warped the whole assembled wing by trying to dunk it in hot water. The warpage on the sprue was so slight I didn't notice it until I glued the wing together...the rest is history

[BlackSheep214]

Well that's a different situation then. Yup, an explanation of what had happened warrants the price to buy replacement parts.